Telephone Orders
Our sales department will take your order and answer your questions. Our technical support department can answer your questions 407-330-7811. For international calls 407-330-7811.

Fax Orders
You may fax us your order at (407) 936-0257. Please include your name and telephone number for questions and requested delivery date. Please mark any confirming order as "Confirming" to prevent duplicates.

Email Orders
You may email us your order at sales@automatedlock.com. Please include your name and telephone number for questions and requested delivery date.

International Orders
Orders from outside the continental United States must be prepaid in U.S. funds, cashier's check, wire transfer, or approved credit card. Please include your name, telephone and fax numbers for questions. Contact our sales department at the telephone and fax numbers listed above if you require additional information.

Guarantee
There is a 30 day money-back guarantee on all standard products sold. Special-order products are covered by the limited warranty, however they may not be returned for refund or credit.

Limited Warranty
All Automated Lock Systems products carry a one-year limited warranty.

Refunds
In order to receive a product price refund the panic bar cannot be resized from the standard 40 length. It must be returned in a 40 length in resellable condition undamaged by the customer, installation, or the common carrier. Returns are subject to a restocking fee. Automated Lock Systems must be notified within 7 days if there is an error in your shipment. The product must be returned complete (all manuals, cylinder, keys, strike, etc.) within 30 days of receipt and in as-new condition. The RMA procedure must be followed for prompt refund.

Returned Material Authorization (RMA) Procedure
For any guarantee returns, limited warranty returns, or repairs out of warranty, the customer must contact our RMA department (407) 330-7811 for an RMA number. This RMA number must appear on the shipping label or delivery to Automated Lock Systems will be refused.

Shipping and Handling Charges
All shipments are F.O.B. Longwood, Florida, USA, with shipping and handling charges added to the invoice (prepay and add). We can also ship against your shipping account number with prior arrangement.

Restocking Charge
Products returned within 30 days of purchase will be subject to a minimum 20% restocking charge. A charge will also be made for any missing or damaged parts. Products not returned within 30 days of purchase or products not in resalable condition will be returned to the customer without credit.

Automated Lock Systems reserves the right to change product price, configuration, or specifications, or to discontinue any product at any time without notice. Please be sure to read the warranty information.